Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

General Shipping times for Ground/Standard Orders

 

UPS Ground orders will arrive within 3 - 6 business days depending on the part of the country to which the items are being shipped.  

 

Most of our items ship out from our warehouses in California and Missouri.  While we cannot absolutely guarantee when your items will arrive a good rule of thumb is that items shipping within the continental USA will arrive based on the following time zone chart:

 

Time Zone Estimated Delivery Time
Pacific Standard Time 2 - 3 Days
Mountain Standard Time 3 - 4 Days
Central Standard Time 4 - 5 Days
Eastern Standard Time 6 - 8 Days

 

That having been said, once your items have shipped we will update your order with tracking information and send you routine status updates.

 

Rush Shipping:

 

If your item must arrive within 3 business days, please choose UPS 2nd Day Air.  Rush Shipment orders will ship out  the same business day,  if the order was placed before 12 pm EST M - F  and next business day if the order is placed after 12pm EST or on weekends. Rush shipments typically arrive within 1 - 2 business days after the order has been processed.  

 

During Major Holiday Shopping Seasons such as Valentine's Day,Thanksgiving/Christmastime etc... please refer to our Holiday Shipping Deadlines schedule for detailed information.

 

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